Effective Date: September 28, 2025
This Refund Policy explains the terms and conditions regarding refunds for the purchase of the Favored Membership priority access on the Miraidon Sysbots service, as well as one-time donations.
This policy applies to all financial contributions made to Miraidon Sysbots, including the Favored Membership and One-Time Donations.
All One-Time Donations are final and non-refundable. Donations do not grant priority access to the trading queue or any other membership benefits.
Favored Membership: Governed by Section 2.
We may introduce additional services or products in the future, and those services may be governed by separate or modified refund terms as published at the time of sale.
The Favored Membership grants priority access to the Miraidon Sysbots trading queue. This access is a digital service provided immediately upon activation and is tied to a specific Discord Server Role ID and the Server ID. The priority service is guaranteed to be available within twenty-four (24) hours of the server owner submitting both required IDs.
All sales of the Favored Membership are final and non-refundable.
Because this membership involves the instantaneous, system-wide activation of a digital priority feature (attached to all current and future bots), we cannot offer refunds, exchanges, or credits for any reason, including, but not limited to:
Changes in Server Status: If the Discord server that owns the role is deleted, banned, or loses functionality.
Service Downtime: Temporary interruptions or downtimes of the Miraidon Sysbots service (as noted in our Terms of Service).
Dissatisfaction: Dissatisfaction with the queue prioritization system or features.
Account Termination: If the server owner's or user's account is suspended or banned due to a violation of the Terms of Service (Section 5.2).
Chargebacks: Filing a chargeback or payment dispute against the purchase of a Favored Membership will result in the immediate and permanent blacklisting of the associated server and Server ID from accessing the Miraidon Sysbots service.
Exception for Extended Downtime
A refund is never guaranteed and is always at our sole discretion. However, in the event that the Miraidon Sysbots service is entirely unavailable for three (3) consecutive days (72 hours), we may, at our sole discretion, issue a prorated refund proportionate to the continuous period of downtime experienced. This exception only applies to the continuous 72-hour period of outage and does not imply a guarantee of service recovery or a waiver of the general non-refundability stated above.
All payments for the Favored Membership and One-Time Donations are managed through Ko-fi. Any dispute regarding the processing of payment should first be directed to Ko-fi, but this does not alter our policy of non-refundability for the service itself.
For questions regarding this policy, please reach out to us at billing@miraidon.ca.