Terms of Service

1. Operational Rules

Miraidon Trade Services provides an automated service designed to facilitate in-game Pokémon trades using a Global Queue system processed by three (3) dedicated Nintendo Switch clients.

1.1 Trade Queue & Cooldowns

Cooldown: Users must wait sixty (60) seconds after a completed trade before submitting a new request.
Queue Limit: Users may only occupy one (1) position in the Global Queue at any given time.

2. Virtual Items & Risk

Legality Guarantee: All Pokémon are 100% legal and pass rigorous internal checks for online use.
Customization: Original Trainer (OT) and Secret ID (SID) data are pulled directly from your Nintendo Network ID (NNID) upon trade initiation.
HOME Disclaimer: The bot will notify you if a Pokémon lacks a Home Tracker, which may prevent entry into Pokémon HOME.

Risk Acknowledgment

Using automated software carries an inherently minuscule risk. You agree that We are not responsible if your Nintendo account or in-game profile is banned, suspended, or restricted by third-party platform owners (Nintendo or The Pokémon Company) regardless of the cause.

3. System Reliability

We strive for 24/7 uptime. However, since our team members hold external jobs, system crashes or maintenance may take time to resolve. Service depends on third-party servers and proprietary software from genpkm.com.

4. Prohibited Conduct

Users are prohibited from:

Attempting to bypass cooldowns, queue limits, or "leddy filters."
Abusing, harassing, or threatening operators or other users.
Using the Service for fraudulent or malicious purposes.

5. Priority Access & Payments

The Service is primarily free. Optional Premium Membership and Bot Rentals support the purchase and maintenance of our hardware fleet.

5.1 Premium Membership and Bot Rentals

Priority Trigger: Access activates automatically when five (5) or more non-premium members are ahead of you in the queue.
Weight System: Priority uses a weighted system to reduce wait times; it does not guarantee an immediate instant jump.
Payment Methods: Premium Licenses and Rentals are purchased via Sell.app. Non-refundable donations are processed via Ko-fi.
Refund Policy: All digital goods (Licenses) and Donations are final and non-refundable.

6. Termination & Disputes

We reserve the right to suspend or terminate access at any time. Repeated abuse will result in account banning and potential server blacklisting.

Dispute Authority: We are the sole decision-makers regarding punishments. Our ruling is final. By using this service, you agree there shall be no lawsuits or arbitration.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

Privacy Policy

1. Information Collection

1.1 Game Identification Data (Automatic)

Nintendo Network ID (NNID): Collected during trade setup to track history and prevent abuse.
Trainer Data: We pull your OT Name and Secret ID (SID) to ensure accurate customization.
Metadata: Details of requested species and success/failure logs to assist with bug fixing.

1.2 Priority Access Data (Optional)

Discord Server/Role IDs: Used to verify "Premium Membership" status for queue priority.
Payment Confirmation: Handled securely by Sell.app (Licenses) and Ko-fi (Donations). We never see or store your credit card or bank details.

2. Data Usage

Your data is used strictly for fulfilling trades, maintaining consistency, system security, and moderation.

3. Storage & Retention

NNID: Kept indefinitely to maintain moderation records and personalization.
Trade Metadata: Specific Pokémon request logs are erased every 7 days.
Priority Data: Retained as long as the membership is active.

4. Data Sharing

We do not sell, rent, or share your gameplay data with third parties. Exceptions include payment processing or valid legal requests from Nova Scotia law enforcement.

5. Security & Children

We use protected servers to guard against unauthorized access. Our service is not intended for children under 13.

6. Contact & Deletion

To request deletion of your data, contact: info@miraidon.ca

Refund Policy

This Refund Policy explains the terms and conditions regarding refunds for the purchase of the Premium Membership and Bot Rentals on the Miraidon Trade Services, as well as one-time donations.

1. Scope of Policy and Non-Refundable Donations

This policy applies to all financial contributions made to Miraidon Trade Services, including the Premium Membership and Bot Rentals and One-Time Donations.

All One-Time Donations are final and non-refundable. Donations do not grant priority access to the trading queue or any other membership benefits.
Premium Membership and Bot Rentals: Governed by Section 2.

We may introduce additional services or products in the future, and those services may be governed by separate or modified refund terms as published at the time of sale.

2. Non-Refundable Nature of Premium Membership and Bot Rentals

The Premium Membership and Bot Rentals grant priority access to the Miraidon Trade Services trading queue. This access is a digital service provided immediately upon activation and is tied to a specific Discord Server Role ID and the Server ID. The priority service is guaranteed to be available within twenty-four (24) hours of the server owner submitting both required IDs.

All sales of the Premium Membership and Bot Rentals are final and non-refundable.

Because this membership involves the instantaneous, system-wide activation of a digital priority feature (attached to all current and future bots), we cannot offer refunds, exchanges, or credits for any reason, including, but not limited to:

Changes in Server Status: If the Discord server that owns the role is deleted, banned, or loses functionality.
Service Downtime: Temporary interruptions or downtimes of the Miraidon Trade Services (as noted in our Terms of Service).
Dissatisfaction: Dissatisfaction with the queue prioritization system or features.
Account Termination: If the server owner's or user's account is suspended or banned due to a violation of the Terms of Service.
Chargebacks: Filing a chargeback or payment dispute against the purchase of a Premium Membership or Bot Rental will result in the immediate and permanent blacklisting of the associated server and Server ID from accessing the Miraidon Trade Services.

Exception for Extended Downtime

A refund is never guaranteed and is always at our sole discretion. However, in the event that the Miraidon Trade Services is entirely unavailable for three (3) consecutive days (72 hours), we may, at our sole discretion, issue a prorated refund proportionate to the continuous period of downtime experienced. This exception only applies to the continuous 72-hour period of outage and does not imply a guarantee of service recovery or a waiver of the general non-refundability stated above.

3. Payment Processing

All payments for One-Time Donations are managed through Ko-fi. Any dispute regarding the processing of payment should first be directed to Ko-fi, but this does not alter our policy of non-refundability for the service itself.

License purchases (Premium/Rental) are Managed by Sell.app and Processed by Square. These are non-refundable except in the case listed above.

4. Contact

For questions regarding this policy, please reach out to us at: billing@miraidon.ca